Delivery, Return & Exchange Policy
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Delivery, Return & Exchange Policy

Delivery, Return & Exchange Policy

Delivery

Products are delivered within 3 to 5 working days in metro cities and up to 5 to 7 working days in the rest of India after you place an order. We offer free and express delivery on pre-paid orders, and we charge extra delivery charges for Cash On Delivery (COD).

Return

Several types of goods are exempt from being returned. Perishable goods like proteins and supplements cannot be returned. We only exchange the product when the product delivered to you has some company fault.

After you make a purchase you will get a call or email for verification of your order so if you do not wish to buy you can cancel the order. However, once a product has been sold, it cannot be returned or refunded. Do not return your purchase to the manufacturer.

For all claims involving a damaged or missing product, we recommend that you provide video evidence of the unboxing and the problem. We will not consider claims of a damaged or missing product unless video proof is provided at the time of unboxing.
If you have any doubts or questions about the product's authenticity, do not break the seal. We do not accept returns or replacements once the product seal has been broken.

Points to be considered:
1. NutraBox shall not be responsible for any delay in the delivery of the products once dispatched.
2. Do not accept any product which seems to be tampered or damaged by the courier services.
3. Make sure to record a video while opening the packaging as a supporting proof (Guidelines for unboxing mentioned below)
4. Do not break the seal of the product if you have any doubts/questions about the authenticity.
5. Once the product seal is broken, we do not accept any claims regarding return/replacement for the product.

Guidelines for unboxing video :
1. While taking the video a 360-degree unboxing video is a must to confirm that no tampering is done
2. If we find any tampering with the NutraBox tape we are fully liable to reject the claim
3. Failing to provide video as per guidelines will lead to rejection of the claim
4. The final decision of accepting or rejecting the claim will be taken by team Nutrabox

Any damage/missing product claim will be approved, rejected, or refunded within 10-15 working days by our team.

Exchange

We will send you an email to notify you that we have received your returned item once it has been received and inspected. We will also notify you whether your exchange was approved or rejected.

If your claim is approved, your exchange will be processed and you will receive a new product within a certain number of days. 

Items are only replaced if they are defective or damaged. If you need to exchange it for the same item, please contact us at  info@nutrabox.in

You will be responsible for the shipping costs associated with returning your item. The cost of shipping is non-refundable charged with COD. The cost of return shipping will be deducted from your refund if you receive one.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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